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Who Are We
Who Are We
We are a premier outsourcing services company based in Kenya specializing in telephone and Internet-based customer interaction solutions. Our expertise spans sales, telemarketing, customer service, and CRM software optimization, tailored to diverse industry sectors worldwide. With a commitment to excellence, we empower businesses to enhance their customer relationships, streamline operations, and achieve sustainable growth. Servicewave is dedicated to delivering top-tier service and exceeding expectations in every client interaction, ensuring your business thrives in today's competitive landscape.
The Epoch of Servicewave
Step into the epoch of Servicewave, where innovation meets expectation, and every customer touchpoint is a testament to your commitment to excellence. Join the wave of revolution sweeping through industries worldwide, and discover what it means to exceed, every single time.
Why Kenya?
Why Kenya?
EDUCATION
Kenya boasts one of the most educated populations in Africa, fostering a skilled workforce that drives innovation and excellence across various sectors.
CYBER CRIME LAW
Kenya has stringent laws against cybercrime, bolstering the security measures not only for our clients but also for their customers. ensuring security from both Ourselves and the goverment
PROFICIENCY IN LANGUAGES
Kenya boasts a multilingual population not only in their native languages but also in Foreign languages thanks to their culture and education. Kenya is also recognized globally for its high proficiency in English as one of the best English-speaking countries in the world. Kenyans thereby demonstrate exceptional command of the language, making them adept at international communication and business interactions.
INTERNET CONNECTIVITY
Kenya has a robust internet infrastructure that supports high-speed connectivity across the nation. This enables a seamless integration of telephone and Internet-based services tailored to diverse industry needs.
WORK ETHIC
Kenyan workers are known for their dedication, punctuality, and willingness to work hard. They are accustomed to working long hours and are committed to meeting deadlines.
Services that We Offer
Services that We Offer
Process Management
Our process management services ensure seamless flow of processes from start to finish, allowing clients to focus on their core priorities while we autonomously oversee processes.
Omnichannel Management
We offer Omnichannel Management service to ensures a unified experience. By leveraging customer data, we harmonize their journey across all touchpoints, ensuring consistency and coherence so they feel seamlessly connected regardless of where they engage with your brand
Sales And Lead Generation
We provide comprehensive internet sales services, managing the entire sales process from prospecting to deal closure. Our approach ensures thorough prospect identification, effective lead nurturing, and seamless conversion, maximizing your sales potential across all digital channels.
Business Software Optimization
Specializing in Cloud Services, CRM software, and Inventory Management tools, we optimize your business software to operate at its highest potential. Our expertise ensures your tools function seamlessly, with efficiency and effectiveness.
Customer Success
We provide a dedicated team committed to proactively assisting our clients' customers with personalized support, ensuring long-term customer satisfaction and loyalty.
Customer Experience Analytics
By analyzing customer interactions and feedback we harness data insights to to our clients to optimize every touchpoint of their customer journey.
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