Servicewave

Customer Success Should be a Revenue Driver.

We are building the future of customer experience from Kenya, combining world-class human support with AI-powered efficiency to deliver outcomes that scale with your business.

Exceptional Customer Experiences

Support your customers with Exceptional Support

Omnichannel Management

Data Driven Insights

Outcome Based Pricing

24/7 Support

Customer Lifetime Value Impact

NPS Optimization

How Servicewave Works

Launch your support in less than 30 days with our fast onboarding process

Discovery

We dive deep into your brand, customers, and goals to design a CX strategy aligned with your business outcomes.

Setup

We leverage advanced analytics and reporting tools to provide our clients with valuable insights into customer behavior, trends, and operational performance.

Agent Training

We offer solutions that deliver exceptional value to our clients at friendly prices

Go Live

Our company operates 24 hours a day, 7 days a week, ensuring that customers can reach us at any time and receive prompt assistance.

Why Servicewave?

Commitment to Excellence

As part of our company policy, we are dedicated to to delivering exceptional service and exceeding client expectations.

Data-Driven Insights and Analytics:

We leverage advanced analytics and reporting tools to provide our clients with valuable insights into customer behavior, trends, and operational performance.

Cost-Effective Solutions:

We offer solutions that deliver exceptional value to our clients at friendly prices

24/7 Support

Our company operates 24 hours a day, 7 days a week, ensuring that customers can reach us at any time and receive prompt assistance.

Tailored Solutions

Customized strategies for each client's unique needs across diverse services.

Our Services

Services that We Offer

Process Management

Our process management services ensure seamless flow of processes from start to finish, allowing clients to focus on their core priorities while we autonomously oversee processes.

Omnichannel Management

We offer Omnichannel Management service to ensures a unified experience. By leveraging customer data, we harmonize their journey across all touchpoints, ensuring consistency and coherence so they feel seamlessly connected regardless of where they engage with your brand

Sales And Lead Generation

We provide comprehensive internet sales services, managing the entire sales process from prospecting to deal closure. Our approach ensures thorough prospect identification, effective lead nurturing, and seamless conversion, maximizing your sales potential across all digital channels.

Business Software Optimization

Specializing in CRM software, Cloud Services and Inventory Management tools, we optimize your business software to operate at its highest potential. Our expertise ensures your tools function seamlessly, with efficiency and effectiveness.

Customer Success

We provide a dedicated team committed to proactively assisting our clients' customers with personalized support, ensuring long-term customer satisfaction and loyalty.

Customer Data Insights

By analyzing customer interactions and feedback we harness data insights to to our clients to optimize every touchpoint of their customer journey.

Industries

Delivering Industry Knowledge in

Technology

Telecommunication

Healthcare

Insurance

Warehousing and Logistics

Travel and Hospitality

Media

Energy

Retail

What Our Clients Say

Electronic eCommerce Company

Servicewave has been instrumental in transforming our customer service operations. Their seamless integration of internet and telephone sales support has elevated our responsiveness and efficiency, ensuring our clients receive prompt assistance whenever they need it.

Media agency

Servicewave has helped in optimizing our sales strategy and facilitating seamless client onboarding processes and significantly accelerating our growth .

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