Servicewave
Servicewave
We are building the future of customer experience from Kenya, combining world-class human support with AI-powered efficiency to deliver outcomes that scale with your business.
Exceptional Customer Experiences
Omnichannel Management
Data Driven Insights
Outcome Based Pricing
24/7 Support
Customer Lifetime Value Impact
NPS Optimization
Launch your support in less than 30 days with our fast onboarding process
Discovery
We dive deep into your brand, customers, and goals to design a CX strategy aligned with your business outcomes.
Setup
We leverage advanced analytics and reporting tools to provide our clients with valuable insights into customer behavior, trends, and operational performance.
Agent Training
We offer solutions that deliver exceptional value to our clients at friendly prices
Go Live
Our company operates 24 hours a day, 7 days a week, ensuring that customers can reach us at any time and receive prompt assistance.
Commitment to Excellence
As part of our company policy, we are dedicated to to delivering exceptional service and exceeding client expectations.
Data-Driven Insights and Analytics:
We leverage advanced analytics and reporting tools to provide our clients with valuable insights into customer behavior, trends, and operational performance.
Cost-Effective Solutions:
We offer solutions that deliver exceptional value to our clients at friendly prices
24/7 Support
Our company operates 24 hours a day, 7 days a week, ensuring that customers can reach us at any time and receive prompt assistance.
Tailored Solutions
Customized strategies for each client's unique needs across diverse services.
Our Services
Process Management
Our process management services ensure seamless flow of processes from start to finish, allowing clients to focus on their core priorities while we autonomously oversee processes.
Omnichannel Management
We offer Omnichannel Management service to ensures a unified experience. By leveraging customer data, we harmonize their journey across all touchpoints, ensuring consistency and coherence so they feel seamlessly connected regardless of where they engage with your brand
Sales And Lead Generation
We provide comprehensive internet sales services, managing the entire sales process from prospecting to deal closure. Our approach ensures thorough prospect identification, effective lead nurturing, and seamless conversion, maximizing your sales potential across all digital channels.
Business Software Optimization
Specializing in CRM software, Cloud Services and Inventory Management tools, we optimize your business software to operate at its highest potential. Our expertise ensures your tools function seamlessly, with efficiency and effectiveness.
Customer Success
We provide a dedicated team committed to proactively assisting our clients' customers with personalized support, ensuring long-term customer satisfaction and loyalty.
Customer Data Insights
By analyzing customer interactions and feedback we harness data insights to to our clients to optimize every touchpoint of their customer journey.
Industries
Technology
Telecommunication
Healthcare
Insurance
Warehousing and Logistics
Travel and Hospitality
Media
Energy
Retail
Electronic eCommerce Company
Servicewave has been instrumental in transforming our customer service operations. Their seamless integration of internet and telephone sales support has elevated our responsiveness and efficiency, ensuring our clients receive prompt assistance whenever they need it.
Media agency
Servicewave has helped in optimizing our sales strategy and facilitating seamless client onboarding processes and significantly accelerating our growth .